1 reviews | Active since Dec 2016
Information Desk turned into Information Desk of Hell (Cedar Square)
Good Morning even if it’s not good for me.
On Saturday i went to Cedar Square Builders Express to refill a gas cylinder. I signed a register and was send to a lady at information desk it was around 13:20 PM.I asked how long will it take and she responded rudely by saying i must ask technicians filling gases.
I waited for about 1:30 hour only to find this lady (without a name tag) want to make me suffer, because i wanted to leave. When the gas was finally filled she called me by the finger saying "hey,hella…”while I was patrolling the store. I believe she deliberately told those filling gases to put mine aside since Im big headed because she was accusing me of being impatience.Which I don’t think so.
She gave me golden rules of how to speed up the processes the next time im there,i flatly told her i will not set my feet there i again,if i need to refill i will go to Makman Supermarket opposite Croc City, I was “shocked” as such behaviors is only found in Government Departments, She was shouting trying to impress her colleagues that she is not scared of anyone even being reprimanded. I kept my cool and avoid a “drama queen” scene. However, I would like to congratulate you builders Express Cedar Square for putting this lady as a face of your store at Information Desk which is turned into information Desk of hell, to humiliate and shout her voice out loud to clients and getting a salary for it.
Irate Client Godfrey Maje **********
Hi Godfrey,
Thank you for your feedback.
I'm sorry for the service that you've received from our Cedar Square store. We take all concerns seriously and can assure you that it will be fully investigated.
I've sent your feedback to our team and the matter will be addressed internally with the specific colleague.
Thank you for bringing your concern to our attention. We appreciate that you've highlighted it with us.
Regards,
Ivor
Hi Godfrey,
Thank you for your feedback.
I'm sorry for the service that you've received from our Cedar Square store. We take all concerns seriously and can assure you that it will be fully investigated.
I've sent your feedback to our team and the matter will be addressed internally with the specific colleague.
Thank you for bringing your concern to our attention. We appreciate that you've highlighted it with us.
Regards,
Ivor
