Ineffiencient online orders management system and worst customer service

I placed an online order *** for New Market store on 25/11/2020 at. It was scheduled for delivery on 27/11/2020. O the same day at around 19:10 I sent an enquiry in their info email. I called the call centre on Monday 30/11 to follow up - Malik was going to get someone to follow-up with me. Alishia called saying she spoke to the store manager Nandipha who said she has been busy to call me (the nerve and the customer has to understand) and update me on my order, but the stock is there and they are waiting for the courier to collect. Online status is in progress. On 02/12 I called again, spoke to Magan who called me back to save my airtime. She said she was calling the store but is not going through and suggested that, if I want to, I can cancel the order or come and collect at the shop - seriously. We agreed she will call me back once she has spoken to them. As I am writing now, my order has not been delivered and no one has given me an update. This is not the first time I experience this with Builders. Their online orders management sucks. If you want efficiency, reconsider buying online from builders unless frustration is your midlle name. The items cost R138. I paid R143 for the delivery because I really want the items. I physically went to the following shops but they did not have the item: Northgate, Robindale, Edenvale, and Sunninghill

Will the item be delivered this year, I wonder. Maybe it is too small and cheap for them.