Ineffective Online buying system and refund process

Disappointing service from Builders in Robindale. I registered for online shopping and deposited in R70 000 into the account. I ordered number of items online of which I collected some and some were to be delivered. From the items I ordered there were some items which were not in-stock and some of the items I collected I had to return as I had over ordered. Upon checking on my online profile, I realized that all items where supp****.

When I queried this, no one seemed to know exactly what was going on. I realized that this way of buying will cause me issues, which it did. I requested that all the items which were not supp**** be returned and I be refunded my money back for the items not supp****. Total amount to be refunded was R43 314,09. The request was made in the first week of October. On the on 26th October only R23 591,90 was refunded. After inquiring why that amount, I was told that this was the amount submitted and should. However, I was told that the balance will processed. Up to date I an still awaiting for the balance to be processed.

This whole situation has been frustrating as I have constantly been asked to bring documents, provide receipts and so recons. I have spent hours on end in the shop trying to address this issue. My building project is now on a stand still because the funds which are tied up and can not use.