MB
Madelyn B
1 reviews | Active since May 2011
05 Nov 2015, 11:13
Incorrect stock delivered
I purchased items at Builders Warehouse in Vanderbijlpark (PicknPay Bedfordview Centre) on Sunday 1 November. I was promised it would be delivered (I paid over R400 for delivery) Tuesday 3 November, on Tuesday the wrong order was delivered to my house. On Wednesday they collected the wrong order and brought my items without two lounger chairs that I paid for. Saying they did not have stock. When I purchased the items no mention was made of no stock! Very, very poor service and no-one is telling me when I can expect to receive my two loungers!
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Builders Warehouse's replyOfficial
05 Nov 2015, 13:54Hello BekkerMad,
Thank you for your feedback.
I am sorry that the incorrect items was delivered to you. I can assure you that this is not the type of service and experience we would want for you as our customer.
I have brought this matter to the relevant parties attention at our Bedworth Park branch and they will be in contact with you shortly.
Regards,
Lungile Mdletye
Builders Customer Service Agent
Thank you for your feedback.
I am sorry that the incorrect items was delivered to you. I can assure you that this is not the type of service and experience we would want for you as our customer.
I have brought this matter to the relevant parties attention at our Bedworth Park branch and they will be in contact with you shortly.
Regards,
Lungile Mdletye
Builders Customer Service Agent
Best regards,
Builders Warehouse's reply05 Nov 2015, 13:54
Official
Hello BekkerMad,
Thank you for your feedback.
I am sorry that the incorrect items was delivered to you. I can assure you that this is not the type of service and experience we would want for you as our customer.
I have brought this matter to the relevant parties attention at our Bedworth Park branch and they will be in contact with you shortly.
Regards,
Lungile Mdletye
Builders Customer Service Agent
Thank you for your feedback.
I am sorry that the incorrect items was delivered to you. I can assure you that this is not the type of service and experience we would want for you as our customer.
I have brought this matter to the relevant parties attention at our Bedworth Park branch and they will be in contact with you shortly.
Regards,
Lungile Mdletye
Builders Customer Service Agent
Best regards,