Incorrect Shower Door Installation- Shoddy workmanship

Subject: Unsatisfactory Shower Door Installation from Builders - Ongoing Issues Since October 25th

I am writing to express my serious concerns regarding a shower door purchase and installation through Builders: Timeline of Events:

October 25th: Purchased shower door online from Builders, including installation service Installation was carried out by 4 Sure's contractor shortly after delivery Next day: Discovered significant leaking from one glass panel due to misalignment First follow-up: Installer returned but only app**** silicone haphazardly, missing the actual leak point When contacted about the poor remedial work, the installer was dismissive and blamed a manufacturing defect 4 Sure sent an assessor who incorrectly claimed a larger door was needed

Current Issues:

Installation is visibly uneven:

One end measures 83cm Other end measures 86cm

Independent verification:

My personal maintenance professional has confirmed the door was installed incorrectly The leak stems from improper panel alignment, not door size

Unresolved Problems:

4 Sure & the installer refuses to accept responsibility They will not refund the installation fee They decline to send a qualified professional to correct the installation They incorrectly insist the door is too short, despite evidence showing the issue is installation-related

Customer Impact:

Continuing water damage risk Time and effort spent pursuing resolution Additional costs demanded for fixing their substandard work

Warning to Other Consumers: I strongly advise against using Builders for shower door installation. Their service lacks the professionalism found with established specialists like CTM. Documentation of the issues exists in photographs (available upon request). I am seeking:

Full refund of installation fees Professional reinstallation by qualified technicians Written confirmation of action to be taken

Please respond with your proposed resolution to these issues.