GR
Grant R

1 reviews | Active since Jan 2012

29 Jun 2015, 10:20

Incorrect Pricing & Terrible Service

I wanted to buy a leaf blower and found a nice Ryobi on sale. On the shelf it had one of those big red sale signs advertising it for R440. I was in a big rush so i ran to the tills to pay and they said it was R750. They then called one of the staff to come check who had a slow walk getting to me and the shelf. She came back and said it Was advertised at R440. The teller then called the manager to come see who took forever to get there, dragging her feet. She may have all day to do things but I didn't! She came and had a look then walked off dragging her feet again to have a look. She eventually came back saying that one wasn't on sale:<br> How does a sale sign end up that high with the wrong price on the shelf???<br> Please speak to the staff, especially the manager, about customer service and the way and speed they walk. Its very frustrating waiting at the till for people to drag their feet checking pricing and for incorrect pricing!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply29 Jun 2015, 10:28
Official
Hello grantcraig,

We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have escalated the matter to the relevant manager to contact you out of this forum.

Kind Regards
Lucy-Ann Stuurman
Customer Service Team Leader