***********, Slow and Infuriating

I just spent R38000.00 at BW in Riverhorse Valley. First, they forgot to add a single item to the delivery list and it took them over 45 minutes to correct their mistake while I stood there in their hot, airless warehouse with no fan or a suggestion of a chair. The person finally corrected their mistake and we came home only to be called by the same person to tell us that they had undercharged us by R300 for one item and they had not included a roll of edging. They wanted us to take the 30 minute drive back to the warehouse to pay for it, so we would have to pay more in fuel and time for their incompetence. We are happy to pay by eft but why should we have to then waste our time and fuel to fix their mistakes? I know our measly R38000.00 means nothing to Builders Warehouse so I want the public to know what level of ridiculousness they will encounter at both the business premises but also after the fact when they call you to admit they’ve made a mistake but want you to fix it.