GM
Gerda M
1 reviews | Active since May 2013
25 Feb 2015, 14:08
*********** Service
Theccontractors that is Builder's using for the carpets do not know what they are doing. After having them 3 times back to correct stuff it is still not 100%. After buying a cupboard from them we discovered that the top section was given in the wrong colour and different from the bottom section. Taking back they do not have stock. After not letting us know that the cupboard has arrived we found out by calling them that the cupboard is there for collection. Coming there and wasting 45min of my time they inform me that the cupboard is actually not there. Today a different person states it actually was there all along. What arethey doing? I've never seen such bad service and incompetency in my life!!
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Builders Warehouse's replyOfficial
25 Feb 2015, 14:21Hello Gerda Marais,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention
Thanks and regards,
Xoliswa Mkwananzi
Customer Service Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention
Thanks and regards,
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply25 Feb 2015, 14:21
Official
Hello Gerda Marais,
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention
Thanks and regards,
Xoliswa Mkwananzi
Customer Service Agent
We acknowledge receipt of your complaint and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.
I further wish to thank you for bringing this matter to our attention
Thanks and regards,
Xoliswa Mkwananzi
Customer Service Agent