*********** rude staff and faulty card renewal system

On 18 August 2022 I approached the Builders Warehouse Northgate "Info Desk" to ask that I be supp**** with a new replacement card for my "Trade account" that I have had since 2014. The reason for asking for a new card is because my existing card's writing has become illegible from constant use over the years. An important point that I want to make here is that I have always had a cash payment only "Trade account" and have never owed Builders Warehouse a penny for the purchases I made for my many construction projects business over the years. When the person at the Builders Warehouse Northgate "Info Desk" processed my request for a new card, my "Trade account" was immediately blocked on their system, and I could not use my account anymore to benefit from discounts that I would normally get on goods used on our business projects. As of that day I have been back to the Builders Warehouse Northgate "Info Desk" on numerous occasions to enquire about my new card and about unblocking my card but have had very shoddy treatment (they have a stinking attitude towards helping clients) from their staff on the counter and also the frontline check-outs supervisor. I have had to make about ten separate visits to purchase goods for my current project without the use of my "Trade account" which was blocked, until 19 September 2022 when the manager Marvin managed to get my account unblocked on their system. I still have not received my new "Trade card" to this day. Please supply me with the new card I asked for instead of all the stress and hassles you have caused me because I need a new card for my business.