ES
Eugene S
1 reviews | Active since Sept 2014
18 Oct 2019, 08:48
*********** Management & Staff
If I could give negative stars I would.
I bought items at the Atterbury Value Mart store more than a week ago and paid for delivery, a week later and after numerous calls and empty promises, they still did not deliver.
I eventually went back to the branch and cancelled my purchase and got a refund, but only after the staff trying to send me all over the place. I eventually asked for the Manager and got my refund but not without the Manager himself having a no-care attitude about his staff's lack of serving clients.
I will no longer purchase anything at Builders as their total disrespect towards clients and poor service is unacceptable.
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Replies (2)0
Replies (2)
Builders Warehouse's replyOfficial
18 Oct 2019, 10:27Hi Eugene
Thank you for taking my call today.
My apologies for the line that kept dissconnecting, I'm not sure why that kept happening. As discussed I have highlighted your above concerns with the management team so that this can be looked into and addressed. Should you require any assistance in the furture please feel free to contact me at any time.
Kind Regards
Kurt
Thank you for taking my call today.
My apologies for the line that kept dissconnecting, I'm not sure why that kept happening. As discussed I have highlighted your above concerns with the management team so that this can be looked into and addressed. Should you require any assistance in the furture please feel free to contact me at any time.
Kind Regards
Kurt
Builders Warehouse's reply18 Oct 2019, 10:27
Official
Hi Eugene
Thank you for taking my call today.
My apologies for the line that kept dissconnecting, I'm not sure why that kept happening. As discussed I have highlighted your above concerns with the management team so that this can be looked into and addressed. Should you require any assistance in the furture please feel free to contact me at any time.
Kind Regards
Kurt
Thank you for taking my call today.
My apologies for the line that kept dissconnecting, I'm not sure why that kept happening. As discussed I have highlighted your above concerns with the management team so that this can be looked into and addressed. Should you require any assistance in the furture please feel free to contact me at any time.
Kind Regards
Kurt
ES
Eugene S's updateReviewer Update
18 Oct 2019, 10:39Thanks for your response Kurt.
Seems like your call centre connectivity is a problem as I have experienced the same issue of being cut off mid-conversation when I escalated my problem by calling your call centre twice without any resolution of my complaint.
On my 1st call, promises were made of the branch calling me back in 10 minutes only for me having to call back 3 hours later.
On my 2nd call promises were again made of the branch calling me back the moment that the person responsible for dispatching my order was back from lunch, this was yesterday at about 14h00 and when I did not receive the promised call I went back to the branch to cancel my order and get a refund only to be met with attitude by the at the returns and refunds counter as well as the manager.
You lost me as a client but I hope that you will really take my complaint to heart and attend to the underlying poor and *********** management and staff and that your response is not merely lip service (given my experience at both the branch and your call centre I am not holding my breath).
Seems like your call centre connectivity is a problem as I have experienced the same issue of being cut off mid-conversation when I escalated my problem by calling your call centre twice without any resolution of my complaint.
On my 1st call, promises were made of the branch calling me back in 10 minutes only for me having to call back 3 hours later.
On my 2nd call promises were again made of the branch calling me back the moment that the person responsible for dispatching my order was back from lunch, this was yesterday at about 14h00 and when I did not receive the promised call I went back to the branch to cancel my order and get a refund only to be met with attitude by the at the returns and refunds counter as well as the manager.
You lost me as a client but I hope that you will really take my complaint to heart and attend to the underlying poor and *********** management and staff and that your response is not merely lip service (given my experience at both the branch and your call centre I am not holding my breath).
ES
Eugene S's update18 Oct 2019, 10:39
Reviewer Update
Thanks for your response Kurt.
Seems like your call centre connectivity is a problem as I have experienced the same issue of being cut off mid-conversation when I escalated my problem by calling your call centre twice without any resolution of my complaint.
On my 1st call, promises were made of the branch calling me back in 10 minutes only for me having to call back 3 hours later.
On my 2nd call promises were again made of the branch calling me back the moment that the person responsible for dispatching my order was back from lunch, this was yesterday at about 14h00 and when I did not receive the promised call I went back to the branch to cancel my order and get a refund only to be met with attitude by the at the returns and refunds counter as well as the manager.
You lost me as a client but I hope that you will really take my complaint to heart and attend to the underlying poor and *********** management and staff and that your response is not merely lip service (given my experience at both the branch and your call centre I am not holding my breath).
Seems like your call centre connectivity is a problem as I have experienced the same issue of being cut off mid-conversation when I escalated my problem by calling your call centre twice without any resolution of my complaint.
On my 1st call, promises were made of the branch calling me back in 10 minutes only for me having to call back 3 hours later.
On my 2nd call promises were again made of the branch calling me back the moment that the person responsible for dispatching my order was back from lunch, this was yesterday at about 14h00 and when I did not receive the promised call I went back to the branch to cancel my order and get a refund only to be met with attitude by the at the returns and refunds counter as well as the manager.
You lost me as a client but I hope that you will really take my complaint to heart and attend to the underlying poor and *********** management and staff and that your response is not merely lip service (given my experience at both the branch and your call centre I am not holding my breath).