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Nolan N

1 reviews | Active since Aug 2011

17 Aug 2020, 07:52

*********** builders warehouse Rivonia - incorrect order fulfilment

Bought 60dm lawn dressing online, 10 bags. Collected 10 bags and came home only to find its 30dm bags. Contacted builders central help, its been 2 weeks and they are still waiting on a response from the Rivonia store. Ive also asked them to do a stock check at the time, when they had stock in order to validate my issue. Now, 2 weeks later, the website shows product not in stock. Builders Rivonia are absolutely useless, poor and *********** management. Not the first time they messed up an order. Ive paid for 10x 60dm bags and received 10x 30dm bags, I effectively paid double the value of the product.

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Replies (1)
Builders Warehouse
Builders Warehouse's reply17 Aug 2020, 14:06
Official
Hi Nolan

Thank you for bringing this to our attention and I'm so sorry for what has happened.

I can understand your concerns and would like to follow up on this for you. Can you please private message us your order number and contact details so that we can get in touch?

Kind Regards
Kurt