*********** accounts department

I called their accounts department last week Friday to ask for a settlement amount to my attached account after which they also sent me an SMS confirming this. I went to the Builders branch in Rivonia on Sunday and the assistant there called your accounts department again to confirm the amount. The total amount was paid and I called 4 days later to confirm if the account had been closed. The accounts assistant says that they cannot close my account now as I have overpaid. I don't know if they have an accounts department that is unable to calculate properly as, if the first consultant made a mistake, the second consultant should have picked this up. Now I have to go back to the store at my own cost to go spend the overpaid amount(R70) and call again to probably speak to someone else at accounts who is going to waste another 15 minutes of my airtime(holding on and answering a list of security questions). This has put a very bitter taste in my mouth from ever opening an RCS account with builders or anyone else ever again.