1 reviews | Active since Feb 2017

02 May 2017, 19:22

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<p>I've never been played by people , basical retail wise where by i've been **** to day after day</p> <p>Myself and my sister orderd material at the new builders store opened "@ Alexandra Mall when it was opening whereby they had their sale for it we bought material worth R5353....cash. And at the time nice thing served by the manager Gabrial who insured us that we will recieve our items in time as he could see we are building, well i guess that did not happen the way as we started by waiting for our materials two weeks for trying to understand maybe its because they just recently opened . However when they finaily did it was the worst bricks where short they were just throwing them not beening careful and breaking them the sand we ordered concerate sand and normal sand both of two meters mmm that looks like only quater of it and when we asked the guys who were deliverying they said it was just it, so must sad part is when my dad went to query on our behalf he was made a fool, and run around with, so my sister went back they hadn't delivered everything bricks were still short and we've been waiting for them my sister had to miss work going to ask about our material and the manager promised they were going have a look at the sand and bricks that were delivered so they can replace them he even made us belive he would contact her ,but again waited for weeks for them when she went again missing work he **** to her saying he was conviced that everything was sorted out showing incompent how could a manger not know whats happening with his stuff and his environment we asked for a refund we have'nt got it its going to two weeks them saying they going to come get their materials and refund us back. So tell me how am i suppose to trust this company again</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply03 May 2017, 07:15
Official

Hi Lebogang,

Thank you for your feedback.

I'm sorry to hear about your experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into and for preventative measures to be put in place.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Bronwynne Nel

Best regards,