Incompetence by builders warehouse staff member

<p>To Whom It May Concern</p> <p> </p> <p>On Saturday 08th July 2017, we purchased a few items from Builders Warehouse Hendrik Potgieter which we arrange to collect same day.</p> <p> </p> <p>Unfortunately, much to our dismay upon arrival of collection of our goods, my husband was told that Rachel (one of the staff members on duty) sold our purchased and already paid for items to another customer, this has now put us as customers in a very frustrating & highly inconvenienced situation, having to walk out a store with almost R10k of cash on us. Not to mention the delay in our renovations being days behind due to all the stuff we purchased but never received L</p> <p> </p> <p>According to the consumer protection act this is seen as “Goods purchased and not received” we as consumers have the right to: fair and honest dealing, Right to accountability by suppliers and Right to fair, just and reasonable terms and conditions which was not the case this past weekend.</p> <p> </p> <p>To resolve the problem, we would appreciate that the necessary disciplinary action is taken against Rachel as she was fully aware that the various products were sold & purchased by us.</p> <p> </p> <p>I will wait 1 working week from today for a reply to this complaint before seeking legal assistance.</p> <p> </p> <p>I look forward to your reply and a resolution to my problem.</p> <p> </p> <p>Sincerely,</p> <p>Janiene</p> <p> </p>