INCOMPETENCE AND POOR SERVICE- NO FEEDBACK-NO SENSE OF URGENCY

Builders warehouse is seriously dropping the effort on their customer service level. we went to buy tiles on Wednesday morning the 16th and was advised that the delivery will be made the next day the 17th, we got the automated sms that stated that delivery will be made on the 17th and were held hostage the whole day awaiting the delivery. No feedback, no phone call to inform us as customers if there are any issues, to this day we are still waiting and builders ware house has still not made an effort to contact us. This is truly poor service as I experienced the very same challenge last month and had to make a noise in order for them to deliver... is this the route we have to take each time we want service as customers??? is builders warehouse operating on empty promises to push sales?? is the automated response all that builders warehouse does and no more action form their side? why should we accept this kind of incompetence??? the guy that i hired to come do the tile work is already here and i still don't have the material yet i need to pay him for coming through, is builders warehouse going to be responsible for this payment? I know I'll be getting multiple apology calls after this until the next time it happens again... BUILDERS WAREHOUSE YOU ARE SERIOUSLY DROPPING THE BOMB ON YOUR CUSTOMERS AND SOMETHING NEEDS TO HAPPEN !!i'M STILL AWAITING THE DELIVERY EVEN NOW!!! another thing is you really need to train your staff on the payment plans available, I experience a challenge EVERY TIME as they don'T KNOW HOW TO EXPLAIN THEM... GET BACK TO BASICS PLEASE AND TRAIN YOUR STAFF, IT IS NOT MY RESPONSIBILITY AS A CUSTOMER TO ADVISE THEM OF THE DIFFERENT PAYMENT OPTIONS. i will await for the delivery for at least one hour if nothing happens I will be forced to cancel that transaction as i can't stand empty promises and poor service!!!