INCOMPETANT MANAGER AT BUILDERS WAREHOUSE FOURWAYS

I WENT TO BUILDERS FOURWAYS THIS MORNING TO PURCHASE A REPLACEMENT REMOTE HOR MY HISENSE TV ON THE COVER IT SAYS GUARANTEED TO WORK ON ALL HISENSE TVS I GOT HOME AND IT DID NOT WORK I THEN SAY AT THE BACK OF THE PACKAGING IT SAYS WORKS ON ALL NEWER MODELS TVS THAT IS CLEARLY FALSE ADVERTISING I THEN CONTACTED HISENSE CUSTOMER SERVICE THE LADY SAYS THAT THOSE ARE NOT ORIGINAL REMOTES AND THEY DO NOT WORK ON ALL HISENSE TVS I WENT BACK TO GET MY REFUND AND WANTED TO BRING THIS TO THE STORE MANAGERS ATTENTION TO ELIMINATE OTHER CUSTOMERS HAVING THE SAME ISSUE WHEN HE WALKED INTO THE RETURNS I WAS THE ONLY CUSTOMER THERE HE WAKS IN AND TOOKS AT THE LADY BEHIND THE COUTER AND SAYS SABONA I ASKED HIM WHY DID HE NOT GREET ME AS I WANTED TO SEE HIM I AM THE CUSTOMER I BRAUGHT THE ABOVE TO HIS ATTENTION HIS ANSWER TO ME WAS THAT HE DOES NOT KNOW HOW TO ANSWER ME TOTTALY SHOCKED I TOLD HIM IF I WAS THE STORE MANAGER I WOULD TELL THE CUSTOMER LET ME MEET WITH THE SUPPLIER AND OUR BUYER AND SOLVE THE PROBLEM SO THAT OTHER CUSTOMERS DONT GET THE RUNAROUND ABOVE ALL THIS PRODUCT NEEDS TO BE DELISTED THAT IS HOW YOU SOLVE THE PROBLEM CLEARLY THIS MANAGER IS INCOMPETANT AND HAS NOT HAD ANY RETAIL TRAINING I HAVE NOW ORDERED MY REMOTE FROM HISENSE DIRECT AT HALF THE PRICE AN ORIGINAL PART