Inappropriate deceit lack of cashiers expertise

Hi Mahomed, 

Thank you for sharing your experience with me. 

I am sorry this has happened to you. I can imagine your frustration as this certainly was unexpected and that is a lot of money. 

I will address this and look into this so that we can get this matter resolved. 

We need to ensure that your concerns are dealt with accordingly and that the ultimate goal is to better the experience for you and our customers. 

Our team will be in contact with you. 

If you need anything please let me know. 

Please take care and stay safe. 

Regards, 

Athena