In need of my purchase!

Order number: ********** 834 Made an order online on 22/11/18. The idea was to then physically collect my purchase at the Rivonia branch. However, they called to tell me on 24/11/18 their system had an error. They did not have stock at all for the item I had purchased and were going to source it from the Fourways branch. Fair and fine. I then have called head office consecutively as of 26/11/18 to at least get some sort of communication as to when I can get what I paid for. I'm always put on hold, or told to speak to someone else who has no idea how to help me.

I have put my bathroom renovations on hold indefinitely because someone at the store or head office cannot simply pick up the phone and COMMUNICATE to me, their customer, relevant information.

A week later... I still don't have what I ordered and have no idea when I will get it. Or if I can get my money back.