DT
Derick T

1 reviews | Active since Sept 2018

03 Aug 2019, 10:21

Impeccable Customer Service!

Hi,

I would like to compliment Andrea Salie and Thambeka on their impeccable customer service rendered. The manner in which they spoke was really clear and friendly, they went the extra mile in finding out prices for me and phoning me back promptly. This quality of service is really rare to find in South Africa. Most call centre agents want to get customers off the phone as quickly as possible and are not helpful at all, this was not the case with builders. There should definitely be incentives for this quality of service, you guys rock  Thank you once again!

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Replies (1)
Builders Warehouse
Builders Warehouse's reply16 Oct 2019, 11:30
Official
Hi Derick, 

My apologies for the delayed response. We were experiencing technical issues with our Hello Peter platform.  Thank you for your wonderful feedback. This is exactly the type of vibe and warmth we want our customers to feel when calling into our contact centre or visiting our stores. 

I will share the feedback with our management team to ensure our colleagues get the recognition they deserve. 

Should you require any help in the future please feel free to contact me at any time.

Have a lovely day. 

Regards, 

Athena