If You Value Your Time and Sanity, Avoid Builders Warehouse

I am completely over Builders Warehouse and their abysmal service.

I placed an online order for 16m3 of sand. What did Builders do? Delivered 15... then marked my order as complete. No explanation, no follow-up, no accountability.

Because they marked the order as complete, I placed another order for sand. That’s where the second nightmare begins.

I’ve begged and pleaded with their team to try expedite the sand delivery. Fine, I guess it's understandable they can't deliver faster or do better but can they deliver or their promised date either...? Answer's no...

They politely say they’ll “try their best.” Well, “their best” apparently means promising delivery yesterday, then calling at the end of the day to say, “oops, actually tomorrow.” And today? You guessed it — another call pushing it again to tomorrow.

Meanwhile, I have workers and hired equipment sitting idle because of their incompetence. If they had just told me honestly, “We don’t know when we’ll deliver,” I could’ve made a plan and saved money instead of waiting endlessly for nothing.

I’m tired of calling their useless call centre. Tired of chasing people who clearly don’t care. I’m done calling. I’m here now just to warn others.

Online ordering is supposed to make life easier. With Builders, it’s the opposite. If you can get your supplies elsewhere — Buildmate, Cashbuild, literally anywhere else — do it.

I wouldn’t trust Builders Warehouse to deliver a packet of *****s on time, let alone materials for a project.