LR
Lee R
1 reviews | Active since Jul 2013
10 Sept 2015, 07:47
Identical item 20% cheaper at Cashbuild
Wanted 6 patio door locks. Builders Express had 4 priced at R80. At checkout, price was R85. When queried charged me R80 and when I asked for my Builders Card discount was told, rather abruptly that I already had it. Went across the road to Cashbuild and bought IDENTICAL product for R 58.95
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Builders Warehouse's replyOfficial
10 Sept 2015, 09:40Hello 1eew01f,
Thank you for your feedback.
With regards to our earlier conversation, kindly forward me the copy of invoices so that I can escalated the matter.
Please accept my apology for the price difference and the manner it was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
With regards to our earlier conversation, kindly forward me the copy of invoices so that I can escalated the matter.
Please accept my apology for the price difference and the manner it was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Builders Warehouse's reply10 Sept 2015, 09:40
Official
Hello 1eew01f,
Thank you for your feedback.
With regards to our earlier conversation, kindly forward me the copy of invoices so that I can escalated the matter.
Please accept my apology for the price difference and the manner it was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent
Thank you for your feedback.
With regards to our earlier conversation, kindly forward me the copy of invoices so that I can escalated the matter.
Please accept my apology for the price difference and the manner it was handled.
Regards,
Xoliswa Mkwananzi
Customer Service Agent