SM
Simone M

1 reviews | Active since Mar 2010

13 Jun 2016, 16:15

I was completely ignored...

<p>I went to Builders Express to buy some materials. I asked a sales person for help and was told to go to the counter. I went to the counter and asked the person there for help. He completely ignored me and then just walked away. I asked another sales person for help and was again told to go to the counter. I went there and another person was behind the counter. I asked for help once again and HE completely ignored me! He then picked up the phone and started making a call, completely ignoring me, giving no acknowledgement whatsoever. I stood and waited for several minutes but was just ignored. I left without the items I needed. I have just bought a new house and am buying a lot of hardware and matrials at the moment, but never, ever will I buy anything from Builders again!!!! I am disgusted at the terrible way you treat your customers. Never again!!!</p>

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Replies (1)
Builders Warehouse
Builders Warehouse's reply14 Jun 2016, 07:01
Official

Hi Dana

Thank you for your feedback.

I'm sorry your recent store visit wasn't a pleasant one.

This isn't the type of customer service we want you or any of our customer's to experience.

I've escalated this to store management for it to be looked into.

As soon as I've got feedback, I'll be in touch.

Thanks again for taking the time to contact us.

Kind Regards,

Tristan Kelly
Builders Customer Service Agent