I regret buying from these people

It’s been about 6 weeks of trying to get funds back from this company. A month to actually locate the funds and another 2 weeks waiting for them to process my refund. As their provided waiting period of 7-14 working days elapsed they provided me with some garbage about withdrawal account details needing to match the payment account, things I was not made privy to prior. So now I’m expected to wait another 3 weeks for them to cook up some other issue. All in the most financially tense month of the year. I’m convinced they set the long waiting periods intentionally so one ends up being fed up and they end up keeping the money. Trust, that will not happen here.