TR
Teboho R
1 reviews | Active since Jun 2013
29 Oct 2025, 23:17
I received second hand Bosch extractor fan
I've bought Bosch extractor fan online on the 27/10/2025. Today they delivered second hand Bosch extractor fan. I've noticed after opening the product that I'm not the first person to open the box. I'm missing even waterproofing Brush that was on my order,but never been invoiced and delivered to me.
Helpful (0)
Replies (7)0
Replies (7)
Builders Warehouse's replyOfficial
30 Oct 2025, 08:21Hi Teboho,
Thank you for getting in touch with us.
I'm sorry for the service that you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll have this escalated and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service that you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll have this escalated and we'll be in touch.
Kind regards,
AO
Builders Warehouse's reply30 Oct 2025, 08:21
Official
Hi Teboho,
Thank you for getting in touch with us.
I'm sorry for the service that you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll have this escalated and we'll be in touch.
Kind regards,
AO
Thank you for getting in touch with us.
I'm sorry for the service that you've received.
Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
I'll have this escalated and we'll be in touch.
Kind regards,
AO
TR
Teboho R's updateReviewer Update
30 Oct 2025, 09:00I'm currently at Northriding branch and the staff and online manager was very professional and helpful. They managed to change the Bosch extractor hood for me. Please note the online order delivery came from Fourways branch. They didn't even refund me my waterproofing Brush.
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Teboho R's update30 Oct 2025, 09:00
Reviewer Update
I'm currently at Northriding branch and the staff and online manager was very professional and helpful. They managed to change the Bosch extractor hood for me. Please note the online order delivery came from Fourways branch. They didn't even refund me my waterproofing Brush.
Builders Warehouse's replyOfficial
30 Oct 2025, 09:07Hi Teboho,
Thank you for letting me know.
I'm happy to hear that our team in-store was able to assist you.
We'll ensure that the necessary steps are taken to better the experience for you.
I'm sorry you haven't received your refund.
Please provide me with your order number and I'll have this looked into.
Kind regards,
AO
Thank you for letting me know.
I'm happy to hear that our team in-store was able to assist you.
We'll ensure that the necessary steps are taken to better the experience for you.
I'm sorry you haven't received your refund.
Please provide me with your order number and I'll have this looked into.
Kind regards,
AO
Builders Warehouse's reply30 Oct 2025, 09:07
Official
Hi Teboho,
Thank you for letting me know.
I'm happy to hear that our team in-store was able to assist you.
We'll ensure that the necessary steps are taken to better the experience for you.
I'm sorry you haven't received your refund.
Please provide me with your order number and I'll have this looked into.
Kind regards,
AO
Thank you for letting me know.
I'm happy to hear that our team in-store was able to assist you.
We'll ensure that the necessary steps are taken to better the experience for you.
I'm sorry you haven't received your refund.
Please provide me with your order number and I'll have this looked into.
Kind regards,
AO
TR
Teboho R's updateReviewer Update
30 Oct 2025, 09:30My online order number is: ***
TR
Teboho R's update30 Oct 2025, 09:30
Reviewer Update
My online order number is: ***
Builders Warehouse's replyOfficial
30 Oct 2025, 09:33Hi Teboho,
Thank you, I'll follow up and revert.
Kind regards,
AO
Thank you, I'll follow up and revert.
Kind regards,
AO
Builders Warehouse's reply30 Oct 2025, 09:33
Official
Hi Teboho,
Thank you, I'll follow up and revert.
Kind regards,
AO
Thank you, I'll follow up and revert.
Kind regards,
AO
TR
Teboho R's updateReviewer Update
30 Oct 2025, 10:41Thank you very much
TR
Teboho R's update30 Oct 2025, 10:41
Reviewer Update
Thank you very much
Builders Warehouse's replyOfficial
30 Oct 2025, 10:48You're welcome.
Builders Warehouse's reply30 Oct 2025, 10:48
Official
You're welcome.