I purchased a high-pressure hose from your store in parkmeadow, which was not working properly

I purchased a high-pressure hose from your store in parkmeadow, which was not working properly. I returned the hose for inspection as advised by your staff. However, since returning the item, I have received no feedback or updates regarding the outcome of the check. Despite allowing sufficient time and attempting to follow up, I have not been contacted, which is frustrating and unacceptable. As a customer, I expect clear communication and timely feedback, especially when a faulty product is involved. I request an urgent update on the status of the returned hose and a resolution to this matter, whether it be a repair, replacement, or refund.