I placed a big order of almost R40000

I placed a big order of almost R40000. Part of the order was 5000 ROK bricks, but some many bricks were broken when it arrived, so I called the call entre to report it. They said that they add 10% extra to make provision for any damages. I spoke with Amanda and a few other agents a few times who's trying to solve it with Cape Gate branch. I called repeatedly over the last 2 days and they keep promising that it will be delivered. I'm running low on bricks because of this!!!! They even sent it pallet thats a darker shade yesterday but I took it as I want to get done. I took videos of the damages. If you can't deliver the 10% then please refund me for the damaged bricks. You are literally de*****ing me for delivering broken products that I paid for R4 a brick+