I NEED MY MONEY BACK IMMEDIATELY!

On 2 August I have made an online purchase for delivery on 6 August by the Woodlands and Faerie Glen branches. Delivery by Woodlands was duely affected on the 6th, Faerie Glen updated delivery date to 7th - no communication made with me at all. By 11 August, I had still not received the delivery or the courtesy of any communication from the store. I decided to cancel the order.

I have now noted that my refund has been paid into my Builders online account, even though I have specifically requested that it be paid into my bank account - my payment was via EFT.

I have made online purchases, specifically for the reason that I am not able to physically go to a store, therefore I would appreciate it if you could pay my refund back into my bank account IMMEDIATELY!