LM
Lindiwe M
1 reviews | Active since May 2010
15 Apr 2016, 04:45
I'm being blamed for breaking a light in the box
I'm a loyal customer of builders warehouse I recently purchased 3 Greek pattern wall lights unfortunately I was in a hurry did not open the boxes as we were about to install we realized 2 of the lights where broken took them back manager refuses to change them finding black spots that the goods where damaged by me.Would I really break 2 wall lights on purpose I'm so disappointed and disstasfied by the service I received from the lady manager on Monday morning 11 April 2016 if this how customers are treated you will lose all of your loyal customers...
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Builders Warehouse's replyOfficial
15 Apr 2016, 08:08Hello Lindiwe21,
Thank you for your feedback,
I'm sorry you're experiencing problems with your item and our store.
This isn't the type of customer service we want you or any of our customer's to experience.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer have an exceptional shopping experience in store.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Have a wonderful day.
Regards,
Labeeqah Mallie
Thank you for your feedback,
I'm sorry you're experiencing problems with your item and our store.
This isn't the type of customer service we want you or any of our customer's to experience.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer have an exceptional shopping experience in store.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Have a wonderful day.
Regards,
Labeeqah Mallie
Builders Warehouse's reply15 Apr 2016, 08:08
Official
Hello Lindiwe21,
Thank you for your feedback,
I'm sorry you're experiencing problems with your item and our store.
This isn't the type of customer service we want you or any of our customer's to experience.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer have an exceptional shopping experience in store.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Have a wonderful day.
Regards,
Labeeqah Mallie
Thank you for your feedback,
I'm sorry you're experiencing problems with your item and our store.
This isn't the type of customer service we want you or any of our customer's to experience.
I would also like to thank you for taking the time to bring this to our attention in order to address and resolve the matter for you. As a business we remain committed to ensuring that you our valued customer have an exceptional shopping experience in store.
I have brought this matter to the relevant parties attention at our store for them to ensure that the correct measures are put in place.
Have a wonderful day.
Regards,
Labeeqah Mallie