JJ
Jerome J

1 reviews | Active since Jan 2025

02 Jan 2026, 07:37

I have done a review on this company before

I have done a review on this company before. The issues that I made constructive criticisms have absolutely not improved, this is no exaggeration, every time I go there, I have to take an item or 2 for price verification to the information counter, very annoying when you are in an aisle far from the counter, like yesterday. Since Massmart has taken over, it's sometimes a shlep to find assistance, unlike before, you just walk into the store and an assistant comes to you almost immediately. Guys, please clean up your act

0
Replies (1)
Builders Warehouse
Builders Warehouse's reply02 Jan 2026, 08:59
Official
Hi Jerome,

Thank you for getting in touch with us.

I'm sorry for the service you've received.

Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.
Which store were you at so I could inform management of this?

Kind regards,
JF