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Bridget E

1 reviews | Active since Mar 2009

07 Nov 2018, 08:25

I feel like Builders Warehouse Table View has ****** my money

On 26th Oct after waiting almost 3 days for a quote for some poles and cement blocks, I accepted online the builders quote. When i called morning 27th Oct to enquire about delivery times, they told me it will take 18 working days to deliver from Table View to Morning star, which was crazy, after much back wards and forwards, Builders Table View confirmed they will not be able to meet the requirements of their quote and we cancelled the order. Confirmation of cancellation of order ********** 196 was received via text msg at Sat 27Oct2018 08:59am. I was advised it would take 7 days to refund me. When I contacted Builders via FaceBook Messenger this morning. Their response was they contact Builders TV who confirmed my order was cancelled but that my refund will reflect within 7 working days. I am not sure if this is 7 days from cancellation or 7 days from this new interaction. Either way I am APPALLED, that Builders sucked the money straight out my account within seconds of me accepting quote, but now 8 working days later, I am no closer to seeing my money or having a confirmed date of expectation. SHOCKING!!!

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Replies (2)
Builders Warehouse
Builders Warehouse's reply07 Nov 2018, 10:16
Official
Hi Bridget, 

Thank you for your feedback. 

I am sorry for the service you have experienced from our BWH Tableview store. This is definitely not the service we want our customers to receive. 

This has been addressed with the relevant parties and we are awaiting feedback regarding the full refund for your online order. 

As soon as we have, we will be in contact with you. 

Regards, 

Athena
BE
Bridget E's update08 Nov 2018, 17:33
Reviewer Update
Builders WHERE IS MY MONEY? The email below says IMMEDIATE REFUND if paid by CC, which is what I did!! WHERE IS MY MONEY ORDER NUMBER: ********** 196 Ordered on: 2018/10/26 18:33:06 Hi Bridget We unfortunately had to cancel your order. This cancellation was either done on your request or because our team was unable to find stock, despite our best efforts. You will be immediately refunded for your cancelled item(s) if paid by credit card or account, however, if you split your payment across two payment types you will be refunded into your online account. For EFT payments please allow for 3 - 5 working days. You can track the progress of your order here.