I don’t work there, I don’t know codes for costing

I phoned for cost on a clamp, explained what I was looking for and the guy put me on hold and then came to the phone wanting me to give him codes that they use in house to get cost, I eventually got no assistance and we politely ended call and I went to another shop and got the clamp I needed. Actually got three. I didn’t get his name but I would suggest they train the people on the phones because it is frustrating and not worth the fuss, easier to go to a different shop.