Huge disappointment!

I bought material at Builders Warehouse Midrand on the 5th of December 2025 & was told to come for collection on the 12th of December 2025. I had arranged my own transport for the material to be picked up at the store and delivered in North West, about 280km away from the store. Upon arriving at the store on the 12th, my material was not even prepared - resulting in wasted transport charges. I was told to come the following day, 13th. And to say that the 13th was a disaster is an understatement! I have missing items on my order and a shabby job was done.