How can you service be so bad?

Placed a simple order, 3 pool floaters and a cargo net - all reflected as in-stock on Thursday, 18 January (Arrives in 2 - 5 days).

By Wednesday (24th) the following week - no delivery and no further communication - I sent an email. No response.

On Thursday (25th) I asked for assistance on Facebook messenger - they're sorry and will have someone look into it.

I get a call from John, very apologetic, he'll get in touch with the store and they'll contact me. Nothing.

Friday (26th) - I ask for assistance again on Facebook messenger - they apologize again - John calls again - he'll call the store again, and he'll call me back by latest 12pm to verify evething is sorted. He doesn't. But, the store eventually calls me to say they don't have stock and will source from a different store.

Saturday (27th) - I get a call from the store, they want to deliver on Sunday. Which wasn't possible, so Monday it is.

Monday (28th) - No delivery. John eventually calls back to CONFIRM delivery - which didn't happen - he's on it again, and will call me back - when he does - they're now apparently short staffed and will deliver latest Tuesday. John will call back on Tuesday to confirm delivery.

Tuesday (29th) - No delivery. No call from John. Back to facebook messenger. Again apologize. The store calls again - says something about not knowing how it happened and they will deliver by close of business. Once again. No delivery.

Tuesday (29th) - After 5pm - facebook messenger again - the store calls to say they're on the way to deliver PART of the order- they lost the invoice for the other part and cannot deliver it.

Please refund me or I'm doing a charge back - you are welcome to deliver part of the order, but I'm not signing for it.