Horrible/ terrible customer service

It was on the 26 July when I bought items for R10400 at builders river house queen Nandi drive. And I keep it on the collection department. In next few days I receive a call from Siyabonga Biyela told me he is delivering my parcel without my permission or discussing with me. I told him I will come and collect it by myself soon my crew team are ready to install kitchen. On the next few days again I receive the call from builders driver told me he is at my house gate to deliver my stuff. By that time no one at home. And nobody did inform me about they will bring delivery. I told they to go back with that items because I don’t know who instruct them to deliver it.

Other than that I’m coming to take my money. And they told me Siyabonga instructed them to deliver it. The very same Siyabonga Biyela called me to question about when I will come to take my stuff. I told him this is not the first time I bought stuff at builders.And collect it without nobody pressuring me. He was super rode and told me I have to collect my money. Today he sent me threatening email that if I didn’t come to collect my online order automatically my money will be refunded. I’m like which order that I purchase online. As I purchase in the store By that time I’m already spending 50k at builders difference stores from last month util now as I’m busy renovating my kitchen. I’m a builders customer for many years as I believe is a Walmart. I never get this kind of treatment to any builders stores even all international Walmart.

Only if I know this river house builders is below to Siyabonga Biyela I won’t use it. Because he don’t do me favour. I wonder how many customers that facing same horrible attitude like this. They keep quiet. By the way I am still going to publish it to all via social media platforms.