TM
Tumi M

1 reviews | Active since May 2023

05 Sept 2023, 11:08

Horrible service from Cosmo mall builders warehouse driver (delivery guy)

I have experienced a horrible service from delivery guy from builders warehouse at Cosmo Mall. The two guys came to deliver bricks at my place and they refused to pack them after I asked them to do so. They just throw them and most of the bricks are broken. I complaint at the shop and I was told that they will ask the guy to bring the broken bricks as he is coming to deliver the second load. The guy came to deliver the second load, he repeatedly threw the bricks again and left the broken ones. The guys were very rude and arrogant.

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply05 Sept 2023, 11:17
Official
Hi Tumi,

Thank you for taking the time to leave us a review. I'm sorry for the experience you've had and the service received.
I'll look into this and will be in contact with you.

Regards,
NS.
Builders Warehouse
Builders Warehouse's reply11 Sept 2023, 08:26
Official
Hi Tumi,

I trust you are well.

Thank you for giving us the opportunity to resolved the matter.

Feel free to get in contact with us if you do need help with anything else.

Have a lovely day.

Regards,
NS.