HORRIBLE SERVICE AND CUSTOMER CARE

1 STAR is not even deserved. I ordered and paid for board on the 11th April 2021. The board planner took all my sizes and specifically asked me which way the grain of the wood should run, at which my reply was longways (down) as these were for doors.My delivery was only made on the 20th April 2021 for which i waited the entire day before arrival. I checked the board as they packed it off the truck, and to my dismay, 14 pieces of wood was cut the wrong direction. I now had DOORS which the wood grain was running sideways. Obviously these were sent back.The store manager phone me to query why i was sending the boards back so i asked him if he would install doors which grain runs sideways. He promised to have them redone within a day. I waited 3 days later i received board that was chipped on all edges and the edging (impact edging) was done in a terrible way as most the edges did not meet each other and the chipped and broken edges were showing badly, they also had machine blade cuts across the board. AGAIN it was sent back. I AM STILL WAITING FOR MY DELIVERY OF PROPER, CORRECTLY CUT AND EDGED AND QUALITY BOARD TO BE DELIVERED. I received a message (SMS) from builders fourways on the 4th May and note the copy of the message:" Dear MARIE, Your Builders delivery, 0008C*** , has been scheduled for Tuesday 04 May. For Queries call ***" you can check your records for this message as well.I am still waiting for that delivery;Today Tuesday the 12th May 2021 at 11h15 i called Fourways Builders store to speak to the Store Manager. Apparantly he is on leave so i was put through to the Admin Manager Mr Lloyd Simmons. He again had his cutting plant person called "Andre" phone me back. He had the odacity to advise me that "I CANCELLED MY ORDER". When i disputed this and said why would i cancel this if i still need this to finish off the work which i had the rest of the boards for. Mr. ANDRE just would not listen and kept on speaking over me, so i raised my voice in order for HIM TO HEAR what i was saying, but nothing worked as he was adamant that i cancelled the board according to the STORE MANAGER. If i had cancelled the order why then the message to say my delivery is scheduled for th 4th of May for which i took off work to wait for.I tried numerous times to call back to speak to Lloyd and everytime switch board directed my call, the phone was put down on me. This meaning nobody there wants to resolve my issue. ITS NICE TO TAKE CUSTOMERS MONEY BEFORE GOODS ARE SUPP****, YET ANOTHER QUESTION WHEN THERE IS DEFAULTS THAT NEED TO BE RESOLVED AS A RESULT OF POOR WORKMANSHIP, POOR QUALITY CONTROL AND POOR CUSTOMER SERVICE.FOURWAYS BUILDERS WAREHOUSE is definitely in need of some serious changes to the management as Customer Service is NUL AND VOID. a Review on your store has been logged with Helo Peter and i will keep posting bad reviews until my issue has been resolved to my satisfaction. I am a paying customer after all. BTW in 2020 January, R15680-00 worth of cut board was cancelled as a result of poor workmenship, I should have learnt my lesson then. Fourways Builders Warehouse had lost a customer. I will never even bother to go look if they have what i need.