Horrible service!!

I am having with Builders warehouse close to a year now.

15/03/2025 I opened an account to save money for a project at home. Paid cash in the store money was credited into the account and reflecting in the account.

24/05/2025 I made a deposit online where the funds were debited from my account however not credited into my Builders account.

30/05/2025 I sent an email to *** requesting that my deposit be allocated accordingly.

14/11/2025 I sent an email advising the funds had not been allocated, and I hadn't received feedback. An email received that seemed to suggest someone was tasked to log a funds allocation. I received a call that requested I send proof of payment of the R200 I paid in May. I sent through my bank statement and highlighted the transaction.

30/11/2025 I sent another email advising this has not been resolved that they (builders) should allocate urgently as I need to continue depositing more money however I can't deposit more money if it does not get allocated.

10/12/2025 I got an email from Builders advising that they need an actual proof of payment not just my bank statement. This for me was not making sense as there's no other proof of payment one receives when doing a debit card payment online accept a transaction appears on the bank statement.

09/01/2026 I sent another email referencing the number that I inserted as reference and requested this should be allocated. I got a missed call which I believe the call rang once and was dropped as I had the phone on my hand.

Please may I ask that you request that these funds be allocated and rather I get my refund and go to another hardware to open an I account where funds will be correctly allocated to my account.