LN
Linton N

1 reviews | Active since Jul 2020

20 Jul 2020, 20:23

HORRIBLE SERVICE

Horrible service! ordered on 29 June 2020- They picked the delivery date, 13 July 2020- I had to phone them for a whole week just to get a response.... This was after the delivery date. I waited and waited and waited some more... I phoned them and cancelled the order, only to get the phone dropped in my ear, like it was my fault for wanting feedback on my purchase-WHICH WAS PAID IN FULL!!! Best of all, I had to contact them again on my own account to find out what is going on with the refund- which i still have not received.

I truly hope to never do business with them ever again. Nor will I refer anyone to them.

0
Replies (2)
Builders Warehouse
Builders Warehouse's reply21 Jul 2020, 11:23
Official
Hi Linton 

I'm sorry that you have not received your refund and for the service received.

I would like to follow up on this for you and provide some feedback. Please can you private message me your order number and contact details and we'll be in touch.

Kind Regards
Kurt
Builders Warehouse
Builders Warehouse's reply22 Jul 2020, 13:32
Official
Hi Linton

Thank you for taking my call today.

As discussed, your order has already been cancelled and we have refunded the credit that was used.

Kind Regards
Kurt