horrible online order and lack of communication

I have made an order online on the 12/11/2017 for a washing machine and excitedly selected north riding warehouse which had 3 stocks available at that time and more so because it is just a km away from my resident. As per the online order the delivery was scheduled for the 14/11/2017 and was happy with with it. I phoned call centre to enquire about the delivery after waiting for the whole day for my washing machine to arrive, the lady I spoke with promised to phone me back immediately and she never did. I went to bed very disappointed with the fact that she never phoned back . This morning I phoned call centre again and spoke with two call centre agents, the last lady I spoke with told me she is struggling to get through to the north riding online department, I requested for the direct contact to north riding and she told me unfortunately all calls are routed to call centre. As I'm writing now , no one has gotten back to me yet and I'm not even sure if I will ever receive my washing machine, the status of the order is still pending although fully paid. What is so frustrating is the way communication is channelled only to the call centres and the call centre can't get through to the warehouses . I've paid a whopping R300 for the delivery although I'm just a km away, I'm not complaining about the charges though, I'm disgusted about the online ordering system and pathetic communication between call centres and warehouses. When I was placing the order it never boggled my mind that I will get such a cold service, I was so sure they will deliver as promised. Please deliver my washing machine and if unable to do so, please refund so I can I buy somewhere else.