Horrible delivery service and no response to queries

I ordered a fridge for my new place on the 7th of October. The estimated delivery time was 2 to 5 working days. I planned around this information since a fridge is a rather important appliance to have in one's home. After 5 working days I had received no update and decided to send an email in order to find out what the status of my order was. It has now been 9 working days and I have had no response from Builders at all. No update and no response to my follow up query. I won't order from Builders again.