********** Service and Quality Control

I placed an order for white and mahogany melamine board at the contractors counter on 08/01 and was assured that my order would be ready for delivery on 11/01. Once they had received my full payment, this is when the nightmare had started. The delivery arrived but countless boards were missing from the order. In addition, the mahogany boards were terribly scratched, chipped and poorly edged. I had no choice but to return them. After making several attempts to rectify this, and a commitment from Mark Pace that the issue would be rectified, it is still unresolved. He also committed to come to the site to see the effect of the poor service and to return several of my calls, but nothing at all has come of this commitment. Nothing.<br> <br> The project I had undertaken had a deadline, and the contractors (who I had paid in full) had to leave the job incomplete due to the lack of material.<br> <br> Builder's was unable to meet their commitments and cost me so much in terms of unnecessary frustration, wasted money and time. I had paid in full but had received the most terrible service in response. There is clearly no consideration to the loss I incurred due my poor choice of supporting Builder's.<br> <br> <br>