********** Service

I went to the builders warehouse on Sunday (26 July) and was assisted by Brilliant and was purchasing a wood board. After making my payment he told me to wait for the wood to be cut and advised that I was 4th in the queue. After waiting for about 50 min, I went back to him to let him know that I would be in the mall and to call me once my wood is ready for collection. I lost track of time and when I got back to the store , to my dismay, it was closed and had not received a call. I went back to the store on Monday (27 July) to collect. With the continued shocking service, I was told that there was no job card under my name/receipt number. I was then further told by another sales consultant (who was not wearing a name badge) that I would need to come back the next day as Brilliant was day off and only he could assist me. I insisted on speaking to the store manager and was told that s/he was unavailable and was referred to the admin manager. He took my receipts and said he would sort it out for me. After being in the store again for over 40 min, I told him to call me once it’s been sorted as I needed do some shopping. Once again, no phone call. For 2 days, I have spent my petrol and time on ********** service where the staff members are nonchalant. I am a regular Builders Warehouse at Northring and have always received splendid service. I try my luck at Cosmo City and this is the service I get!