Hoover vacuum returned to Builders Warehouse Rivonia

Hi Peter, I bought a Hoover vacuum from the Builders Warehouse at Rivonia. This is the second time that I bought this exact model, the first one was from Makro. It is quite clear that there is a problem with this model and Hoover is selling a vacuum that does not function properly. After a month Portia Chipu from Returns calls me and tells me that Dorcas from Home of Living Brands who is the Supplier is uncontactable and is delaying the process. I find it totally unacceptable that I have to keep on begging people to fix this Hoover vacuum which was brand new and wait endlessly for a response. All I want is for them to refund my money so I can go and buy another vacuum. Builders Warehouse Rivonia, Home of Living Brands and Hoover really donot care about their Customer service and their turnaround times to their Customers. Why is it that this has to end up being so frustrating all the time. Very frustrated. Tish