1 reviews | Active since Dec 2010
Here is your Bells!!
My garage door was F.I.N.A.L.L.Y installed to the correct requirements yesterday. It may have taken exactly 79 (SEVENTY NINE) days (unlike the advertised installation date of 7 days from order) to install, but for every time I lost faith in BW, Tristan Kelly was there to hold my hand. He has been there from day 1 to date making follow ups (which I call follow throughs). At times I was ready to slit my wrist in frustration and he rescued me.<br> <br> Thank you Tristan!! You are an asses and a great value to BW. Keep up the good work and do not let it end with me. Restore faith in a lot more of BW customers.<br> <br> As for BW management, do not promise what you cannot deliver because the likes of Tristan will then have to mop up your mess.<br> <br> As for BW Tswelopele you need to get your customer service in order. I have experienced and seen the lack of urgency several times I was at the store. I'm sure they too will love to see the back of me.<br> <br> As I always say, I'm not an impossible customer, just 1 that demands the kind of service I'm expected to pay for.<br> <br> Well done Tristan #Here'sYourBells!!
Thank you for your feedback.
I'm sorry the installation took longer than expected.
This isn't the type of customer service we want you or any of our customer's to experience.
It's always nice to receive a compliment of this nature and I will definitely highlight this with our management team. I can assure you he'll get the recognition he deserves.
Thanks again for the great compliment and for taking the time to contact us.
Kind Regards,
Labeeqah Mallie
Best regards,
Thank you for your feedback.
I'm sorry the installation took longer than expected.
This isn't the type of customer service we want you or any of our customer's to experience.
It's always nice to receive a compliment of this nature and I will definitely highlight this with our management team. I can assure you he'll get the recognition he deserves.
Thanks again for the great compliment and for taking the time to contact us.
Kind Regards,
Labeeqah Mallie
Best regards,
