Hardware Nightmare

Item: Builders Warehouse
Rating: 1
Author: James F

<p>Not a good idea to phone and ask for prices if you a contractor, besides been put through to the paint department when asking for the contractors counter 4 people later and none of them knew what a clout nail was, finaly number 5 knew what a clout nail was but they only sell in 1kg bags forget if you need a 25kg box, Not worth wasting your time.</p>

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Replies (1)

Builders Warehouse's replyOfficial

19 Apr 2017, 12:33

Hi James,

Thank you for your feedback.

I'm sorry to hear about your recent experience.

This isn't the type of customer service we want you to receive.

I've escalated this to store management for it to be looked into.

Thanks again for taking the time to contact us and I apologise for the inconvenience caused.

Kind Regards,

Labeeqah Mallie
Builders Customer Service Agent

Best regards,

Builders Warehouse's reply19 Apr 2017, 12:33

Official