KB
Kyle B

1 reviews | Active since Oct 2025

24 Oct 2025, 18:54

Haha... It's not only that ANC that commit *****!!

So... If I walked onto builders warehouse and then had a conversation with the gentleman in the power tool section about taking that welding machine but only at the end of the month... I then take the welding machine right there and then and walk out the store... That would be considerd theft. Similarly after my recorded conversation with Builders Warehouse credit department i came to an agreement for an amount to be taken off on the last day of the month on a recorded call and SMS to confirm.... Is it not then theft when not only is the amount agreed upon and not taken but an increased amount taken BUT it is ****** as they DID NOT HAVE MY PERMISSION TO TAKE THE FUNDS TODAY THE 24th of October from my Personal bank account... They expressly and ONLY had permission to take an agreed upon amount in the LAST DAY OF THE MONTH... I WILL NOT ONLY BE CANCELLING ANY FURTHER DEBITS BUT I WILL HAVE THIS *****ULENT TRANSACTION REVERESED OR I WILL GO AND PRESS CHARGES AGAINST THEM OR THE LEGAL FIRM THAT I'VE now AFTER I CAME TO AN AGREEMENT WITH BUILDERS BEEN HANDED OVER TO... HOW... IF I HAVE COME TO A OAYMENT AGREEMENT HAVE I NOW ALSO BEEN HANDED OVER AFTER an agreement that has been recorded has been made... That is YET AGAIN A CLEAR VIOLATION OF SOUTH AFRICAN LAW...

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Replies (1)
Builders Warehouse
Builders Warehouse's reply25 Oct 2025, 08:40
Official
Hello Kyle,

Thank you for getting in touch with us.

I'm sorry for the service you've received.
 Our goal is to provide an effortless and satisfactory shopping experience for all of our customers, and we regret that we did not meet this standard in your instance.

Please note, our credit card is managed by RCS.

You can contact them using the below:

 ***/  *** 

I will also escalate from my side, however they will liaise with you.

If you need anything else, let us know. 

Kind regards,
AO 

Best regards,