Great Managers

<p>Good Day (To the owner/s and Stake and Shareholders of Builders Express Umhlanga Crescent). Festive and seasons greetings to you all. I hope and trust that you are keeping well. I would love to take this opportunity to compliment two (2) of your staff members who are Managers by the names of Sunil and Clinton. We always come your store to purchase paint for our home. On Saturday the 12th of November 2016 during at around after 10am my dad and I came to you store looking for a specific paint colour we had spoken to an employee at the paint department. He came across and was a bit rude and seems to me as if had an attitude problem or issue. I had asked him with utmost respect if your store had the paint colour that we was looking for he then stated NO and he does not have it at the store. I had then asked him if he could make arrangements with another store to get it to your store and the answer was still NO. He then was referring us to another paint store that keeps the same paint. This is like getting rid of customer and a loss to your business. With a lot of disappointment my dad and I proceeded to the exit of the store. Almost exiting the store Sunil looked at us and maybe perhaps this could have had been destiny and asked us if there is anything he could be kind as to assist us. I had mentioned to him the story and conversation with the employee at the paint department. According to Sunil I was advised incorrect by the employee. Sunil with the utmost care took charge of the issue and stepped into to assist us as customers of the store. He had made sure that the employee takes down my dad’s details and he did not seem to be happy in doing so. But the employee had to just listen to Sunil for helping out a customer. My dad received a sms stating that the order was there in the store and waiting for us to go and fetch it. Upon us going to the store we went back to the paint department and had to speak to the same employee and we had asked the employee once again with respect that we had came to fetch the paint. He then stated that the paint was then sold to another customer. So I asked him reasons as to why this paint was sold to the other customer. He stated once again in a non friendly tone of voice that the paint was kept too long in the store. I then requested to speak to a manager on duty and this manager was by the name of Clinton. Clinton together with my dad and myself went to the paint department. While I was communicating with the same employee this employee had turned his back on me disrespecting me as a customer. Clinton took charge about the situation and took the necessary steps to ensure that based on customer service levels are kept high. I fetched the paint on Thursday the 8th of December 2016 at around 3.00pm. Today been Friday the 9th of December 2016 we will complete the painting of our home all THANKS to SUNIL and CLINTON. If it was not for both of them our home painting would have had been incomplete. If there was millions of people like Clinton and Sunil business and this world will be happy at all given times. GREAT CUSTOMER SERVICE IN DURBAN JOB WELL DONE SUNIL AND CLINTON. WOW. </p> <p> </p>