LR
Lauren R
1 reviews | Active since Jan 2010
14 Jul 2020, 09:13
Great customer service
Tristan Kelly was the consultant who assisted me with an Online complaint. Jacques was also a great help in solving my query. Great work gents, thank you for turning my frown upside down!
Helpful (0)
Replies (4)0
Replies (4)
Builders Warehouse's replyOfficial
14 Jul 2020, 09:20Hi Lauren,
Thanks for your feedback.
I'm thrilled to hear this feedback, it really excites me to see that you're getting the amazing service our customers deserve. We always strive to give our best and only want you to be happy.
I'll make sure that Tristan is recognized for the amazing service he gave you, glad we were able to turn your frown upside down ☺
Please feel free to give us a shout if you need assistance with anything else in future, hope you have a wonderful week remaining.
Regards,
Joshua
Thanks for your feedback.
I'm thrilled to hear this feedback, it really excites me to see that you're getting the amazing service our customers deserve. We always strive to give our best and only want you to be happy.
I'll make sure that Tristan is recognized for the amazing service he gave you, glad we were able to turn your frown upside down ☺
Please feel free to give us a shout if you need assistance with anything else in future, hope you have a wonderful week remaining.
Regards,
Joshua
Builders Warehouse's reply14 Jul 2020, 09:20
Official
Hi Lauren,
Thanks for your feedback.
I'm thrilled to hear this feedback, it really excites me to see that you're getting the amazing service our customers deserve. We always strive to give our best and only want you to be happy.
I'll make sure that Tristan is recognized for the amazing service he gave you, glad we were able to turn your frown upside down ☺
Please feel free to give us a shout if you need assistance with anything else in future, hope you have a wonderful week remaining.
Regards,
Joshua
Thanks for your feedback.
I'm thrilled to hear this feedback, it really excites me to see that you're getting the amazing service our customers deserve. We always strive to give our best and only want you to be happy.
I'll make sure that Tristan is recognized for the amazing service he gave you, glad we were able to turn your frown upside down ☺
Please feel free to give us a shout if you need assistance with anything else in future, hope you have a wonderful week remaining.
Regards,
Joshua
LR
Lauren R's updateReviewer Update
17 Jul 2020, 09:16Hi Joshua,
I have a new issue with my order. I received a call from The Glen branch yesterday, they are unable to get stock of this machine. I'm honestly astounded that a company like Builder's doesn't have accurate Inventory control on their website orders. Also, if you google Washer dryer combo's - the advert from Builders is the first one that you see. Why advertise something you supposedly don't have? It's been ongoing since 30/06/2020 - why on 16/07/2020 am I told there's no stock??? I had to fight for my discount and no sooner do i win that battle and there's suddenly no stock. I find that hard to believe... beyond frustrated!!!
I have a new issue with my order. I received a call from The Glen branch yesterday, they are unable to get stock of this machine. I'm honestly astounded that a company like Builder's doesn't have accurate Inventory control on their website orders. Also, if you google Washer dryer combo's - the advert from Builders is the first one that you see. Why advertise something you supposedly don't have? It's been ongoing since 30/06/2020 - why on 16/07/2020 am I told there's no stock??? I had to fight for my discount and no sooner do i win that battle and there's suddenly no stock. I find that hard to believe... beyond frustrated!!!
LR
Lauren R's update17 Jul 2020, 09:16
Reviewer Update
Hi Joshua,
I have a new issue with my order. I received a call from The Glen branch yesterday, they are unable to get stock of this machine. I'm honestly astounded that a company like Builder's doesn't have accurate Inventory control on their website orders. Also, if you google Washer dryer combo's - the advert from Builders is the first one that you see. Why advertise something you supposedly don't have? It's been ongoing since 30/06/2020 - why on 16/07/2020 am I told there's no stock??? I had to fight for my discount and no sooner do i win that battle and there's suddenly no stock. I find that hard to believe... beyond frustrated!!!
I have a new issue with my order. I received a call from The Glen branch yesterday, they are unable to get stock of this machine. I'm honestly astounded that a company like Builder's doesn't have accurate Inventory control on their website orders. Also, if you google Washer dryer combo's - the advert from Builders is the first one that you see. Why advertise something you supposedly don't have? It's been ongoing since 30/06/2020 - why on 16/07/2020 am I told there's no stock??? I had to fight for my discount and no sooner do i win that battle and there's suddenly no stock. I find that hard to believe... beyond frustrated!!!
Builders Warehouse's replyOfficial
17 Jul 2020, 15:55Hi Lauren,
Sorry to hear the above.
When I was in touch with Tristan, he did advise that this is still being looked into. I can understand how frustrating it must be, but we will certainly do our best to have this matter resolved as soon as possible.
I will make him aware of your concerns, thanks for sharing them with me.
We will remain in touch with you until this is resolved.
Regards,
Joshua
Sorry to hear the above.
When I was in touch with Tristan, he did advise that this is still being looked into. I can understand how frustrating it must be, but we will certainly do our best to have this matter resolved as soon as possible.
I will make him aware of your concerns, thanks for sharing them with me.
We will remain in touch with you until this is resolved.
Regards,
Joshua
Builders Warehouse's reply17 Jul 2020, 15:55
Official
Hi Lauren,
Sorry to hear the above.
When I was in touch with Tristan, he did advise that this is still being looked into. I can understand how frustrating it must be, but we will certainly do our best to have this matter resolved as soon as possible.
I will make him aware of your concerns, thanks for sharing them with me.
We will remain in touch with you until this is resolved.
Regards,
Joshua
Sorry to hear the above.
When I was in touch with Tristan, he did advise that this is still being looked into. I can understand how frustrating it must be, but we will certainly do our best to have this matter resolved as soon as possible.
I will make him aware of your concerns, thanks for sharing them with me.
We will remain in touch with you until this is resolved.
Regards,
Joshua
LR
Lauren R's updateReviewer Update
07 Aug 2020, 10:34Still no refund received. I will contact my bank to reverse this charge as I cannot wait any longer
LR
Lauren R's update07 Aug 2020, 10:34
Reviewer Update
Still no refund received. I will contact my bank to reverse this charge as I cannot wait any longer