Government mentality regarding service

I would give them a negative if that were possible. How can a company that is part of the Makro stable have such a totally impossible online presence and such *********** reactions to complaints? When buying online you first have to indicate which store you want to visit and then the product you would like to buy. Then you are shown that the selected store does/does not have the item in stock. Should you order it (a tiny Dremel router bit) the system tells you the delivery fee will be R10 000! To order, you have to pay first! When I queried the amount, the agent tried to defend the delivery fee! Where do they find these agents? In Government? It is impossible to contact a store directly to ask if it really is in stock. After all is said and done and paid for, you get told that the website wasn't updated. The item is not in stock. What a ******* system.