Goods purchased, but not delivered

I am writing to formally complain regarding the frustrating and disappointing experience I’ve had in trying to purchase a BOMA from the Bedworth Park branch. In the week, I initially attempted to place the order online but was unsuccessful. I then contacted their Call Centre, where I was informed that the item was out of stock and I would need to visit a branch in person to complete the purchase and secure the order. Upon visiting the Bedworth Park branch, we spent over an hour dealing with confusion among staff members before we were finally able to complete payment for the BOMA. We were assured at the time that delivery would take place by Tuesday to the branch. However, despite multiple follow-ups and numerous calls to your Call Centre – during which I was transferred multiple times and even treated rudely by dispatch staff – I have yet to receive the product. I have now had to repeat my story to different agents multiple times, and I am beyond frustrated by the lack of communication, accountability, and customer care. This level of service is unacceptable, and as a paying customer, I expect better.